Product Talk Daily: Ask Teresa: What Should You Do With Insights That Don’t Come from Customer Interviews?
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"We can learn a lot from support tickets, sales conversations, behavioral analytics, and many other inputs. The challenge, however, with these inputs is we tend to get fragments."
Ask Teresa: What Should You Do With Insights That Don’t Come from Customer Interviews?
Worthy Read
That Steve Jobs Research Quote Should RIP
Most people are familiar with the Steve Jobs quote about not believing in market research. But this quote is often taken out of context and used to justify bad behavior (like skipping market research). This great post by Bob Gilbreath sheds more light on the context around this quote and why it's probably time to forget Steve ever said it.
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