Product Talk Daily: Combatting confirmation bias in customer interviews
What's unique about this customer?
A Short Video
Combatting confirmation bias in customer interviews
Learn more about customers interviews.
A Longer Read from Product Talk
Rethinking Product Discovery with Justice, Equity, Diversity, and Inclusion in Mind
When we don't stop to examine our biases, we end up building them into our products.
💡 Learn how to create more just and equitable products through continuous discovery. This article explores:
🤝 Why design justice matters in product development
🎯 How to design WITH customers, not FOR them
🗣️ Ways to make customer interviews more inclusive
🧠 Tips for incorporating diverse perspectives in ideation
⚖️ Questions to ask when testing assumptions to avoid bias
Read the article: Rethinking Product Discovery with Justice, Equity, Diversity, and Inclusion in Mind.
❓ What steps has your team taken to make your customer interviews more inclusive? Share your thoughts in the comments below.
A Worthy Read from Around the Web
We love stories that make creativity seem easy and fun, regardless of how misleading they are.
🤔 Think accidents lead to great inventions? Think again. This article explores how famous "accidental discoveries" like the microwave oven, safety glass, and X-rays weren't just lucky breaks - they were the result of years of dedicated work and scientific curiosity.
Here's what made these discoveries possible:
🔬 Professional expertise in their field
🧪 Access to proper equipment and labs
⏰ Years of consistent work
🔍 Curiosity to investigate "accidents"
💡 Determination to develop the discovery
The article breaks down how inventors like Percy Spencer (microwave) and Wilhelm Roentgen (X-rays) turned unexpected observations into world-changing innovations through careful experimentation and persistent work.
📚 Read the article: Creativity Is Not an Accident
❓ What's the most interesting "accidental" discovery you've heard about? Share your thoughts in the comments below.
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