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From the Product Talk Archives
"Your sales rep's fear is that if you talk to 'their' customer, you're going to put that revenue at risk because they don't really understand what you're going to ask."
Ask Teresa: My Sales Team Won’t Let Me Talk To Customers. What Now?
Worthy Read
TBM 17/52: The Problem With Problems
People often make distinctions between problem solving and problem definition. But, John Cutler argues, this distinction is not as helpful as we think because problems don't exist in isolation. He encourages us to move away from binary thinking of problem vs. solution and focus on opportunities, which he defines as "a problem worth solving with a feasible path to making some progress."
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